We, Arkiv Candles AB a company registered in Sweden with company number 559273-1748 and VAT number: SE559273174801 and whose registered office is located at Tegnervägen 11A, lgh 0001, 802 67 Gävle, Sweden, are looking forward for the customer satisfaction. If for some reason you are not satisfied with the product, please follow the steps outlined below to exercise your cancellation rights and return your goods to Arkiv Candles via post. Currently, it is not possible to return items purchased online to any physical store. If you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.
Step 1: As you are a consumer you may cancel your order within 14 days from delivery and obtain a refund. Simply email our customer service at email@example.com stating that you wish to return the product and including your order number. Please also include your name, e-mail address and phone number so that we can contact you, if necessary.
Step 2: You will receive instructions to return the product.
Step 3: Package your return item in the same Arkiv Candles packaging or in a well-padded envelope or box to prevent damage in transit. All items must be returned unused, with authentic labels and in original packaging. If goods returned are not in a re-sellable condition, we may not accept your return. Any promotional gifts received with your purchase must also be returned. Please ensure you receive proof of postage or delivery. We are responsible for your parcel only once it has been received by us. Items lost in transit will not be treated as returned, and cannot be exchanged or refunded.
Step 4: All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use. In such circumstances, we will notify you via telephone or e-mail that a reduced refund amount will be available, or you can choose to arrange for such goods to be returned to you within 28 days of our notification. Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
- Step 5: Once we have processed your returns, our Returns Department will contact you by telephone or e-mail. Your payment for the goods will be refunded by Arkiv Candles AB as soon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation). Please note that it can take 3 - 5 working days after we have processed a refund payment for it to appear on your credit card statement.
All other returns, refunds, and product guarantees EU regulations apply. For further information please contact our customer service at firstname.lastname@example.org.